Blog

Gratitude in Action: Thank You from HiTech

As we approach the season of thanks, we want to take a moment to express our heartfelt gratitude to our clients and team members. 2025 has been a year of incredible progress, collaboration, and transformation—and none of it would have been possible without you.

Together, we’ve tackled major initiatives that have strengthened our clients’ IT environments and positioned them for future success. One of our biggest undertakings was helping clients upgrade or replace over 2,000 Windows 10 devices. While the journey isn’t over, the strides we’ve made are significant and worth celebrating.

Internally, we welcomed several new team members and restructured our support into PODs—smaller, focused groups designed to deliver a more personal and responsive experience. The feedback has been overwhelmingly positive, and we’re proud of the relationships being built through this model.

We also completed a major transition to a new Remote Management and Monitoring tool, enabling us to deliver even more proactive services and enhanced security. And with the launch of IT Complete, our strategic service plan, we’re helping clients align technology with business goals to stay ahead in a rapidly evolving landscape.

This year, HiTech participated in over a dozen events and conferences, bringing back insights from leading experts to share with our communities. As AI and other technologies continue to reshape the IT world, we believe that teamwork and trust are more important than ever.

To our clients: thank you for allowing us to be part of your journey. To our team: thank you for your dedication and drive. We’re excited for what’s ahead and look forward to continuing to serve you with excellence.

Warm wishes for a joyful and restful holiday season.

—Richard Raue, CEO